Terms of Service
Terms of Service
Last Updated: [July 2026]
OVERVIEW
This website is operated by Phoenix Signature. Throughout the site, the terms “we,” “us,” and “our” refer to Phoenix Signature. Phoenix Signature provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of these Terms, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting changes to our website. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to offer and sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service, including copyright laws.
You must not transmit any viruses, worms, or any code of a destructive nature.
Any breach or violation of these Terms may result in the immediate termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements of connecting devices or networks. Payment information is always encrypted during transfer over networks.
You agree not to copy, duplicate, reproduce, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
Headings used in this agreement are for convenience only and do not affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources.
This site may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information on our site.
It is your responsibility to monitor changes to our website.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be returned or exchanged only according to our Return Policy.
We have made every effort to display product images and colors as accurately as possible. However, we cannot guarantee that your device’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We do not guarantee that the quality of any products, services, information, or materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - PAYMENTS AND SUBSCRIPTIONS
If applicable, we may offer subscription-based products or recurring purchase options. By enrolling in a subscription, you authorize us to charge your selected payment method for recurring orders, along with any applicable taxes and charges, until the subscription is canceled.
We reserve the right to suspend or terminate subscriptions if payment cannot be processed or if your payment method becomes invalid.
You are responsible for providing current, complete, and accurate billing and shipping information, and for promptly updating such information as needed.
If you do not offer subscriptions yet, you can remove this section later.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, credit card, billing address, or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment details, so we can complete your transactions and contact you when necessary.
For more detail, please review our Return Policy.
SECTION 8 - OPTIONAL TOOLS
We may provide access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without endorsement.
Any use of optional third-party tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the applicable third-party provider.
We may also offer new services or features through the website in the future, and such new features or services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with Phoenix Signature. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.
Please review third-party policies carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, suggestions, feedback, proposals, ideas, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use those materials in any medium.
We are under no obligation to:
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maintain any comments in confidence,
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pay compensation for any comments, or
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respond to any comments.
We may monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on the website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information except as required by law.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: for any unlawful purpose, to solicit others to perform unlawful acts, to violate any applicable regulations, laws, or ordinances, to infringe upon our intellectual property rights or the rights of others, to harass, abuse, insult, harm, defame, or discriminate, to submit false or misleading information, to upload or transmit malicious code or viruses, to collect or track personal information of others, to spam, phish, crawl, scrape, or interfere with security features, for any obscene or immoral purpose.
We reserve the right to terminate your use of the Service for violating any prohibited use.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are provided “as is” and “as available,” except as expressly stated by us, without any representation, warranties, or conditions of any kind, either express or implied.
In no event shall Phoenix Signature, its owners, officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or damages of any kind, including direct, indirect, incidental, punitive, special, or consequential damages, arising from your use of the Service or any products purchased through the Service.
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Phoenix Signature and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, and partners from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 16 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
These Terms of Service remain effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term of these Terms of Service, we may terminate this agreement at any time without notice and deny you access to our Services.
SECTION 18 - ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and Phoenix Signature and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
SECTION 22 - RETURNS & REFUNDS POLICY
Please review our Returns & Refunds Policy for information about returns, refunds, and eligibility requirements.
SECTION 23 - GUARANTEE POLICY
If applicable, please review our Guarantee Policy for details regarding any satisfaction or money-back guarantee offered by Phoenix Signature.
SECTION 24 - SHIPPING POLICY
We may offer promotional shipping rates from time to time, including free shipping offers on qualifying orders.
Estimated shipping times may vary depending on the shipping method selected, destination, carrier performance, weather conditions, holidays, and other factors outside our control.
At this time, Phoenix Signature primarily ships within the United States, unless otherwise stated on our website.
Delivery dates are estimates only and are not guaranteed.
We reserve the right to modify shipping rates, shipping eligibility, and promotional shipping offers at any time, with or without notice.
